FAQ

We are pleased to offer FREE worldwide shipping. Rest assured, there are no hidden costs or duties involved in your order.

Orders in the United States are typically processed within 1 business day. Once shipped, delivery takes 1–6 business days on average. Due to increased demand, shipping times may be slightly longer than usual as our warehouses and shipping partners experience higher volumes. Orders to Canada, the United Kingdom, Australia, New Zealand, and other international destinations arrive within 5–10 business days.

Yes, you will receive a new email with your tracking number within a few days after making your purchase. If you can’t find the email in your inbox, make sure to check your spam folder!

If you’re experiencing trouble with your tracking number, kindly contact our customer service team and they will reach out to our shipping partner to update the tracking information of your order.

The location of our shipping depends on your specific location. We have warehouses in East Asia, Central Europe, and the USA to serve you efficiently.

Our Anxiety Relieving Pet Bed is crafted with antibacterial faux fur, sustainable cotton, and durable nylon.

Caring for your pet bed is simple! The removable cover with zipper is washable for easy maintenance.

Our beds are carefully vacuum-packed. We advise shaking the bed and allowing it to sit undisturbed for at least 24 hours.

Kindly check out our size chart here. In case of doubt, we recommend going one size up.

Kindly contact our customer service at contact@petmrfluffyfriend.com or by clicking here.

You can make your payment using AMEX, VISA, Maestro, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay or UnionPay.

By default, our website automatically detects your location and displays the corresponding currency for your convenience.

Absolutely! We offer a 30-day Satisfaction Guarantee.

We will accept your return if the package is sent back within 30 days of its arrival.

Our team is committed to assisting you promptly.